NOW WE CAN SHIP WORLDWIDE! HOWEVER, THERE WILL BE A DELAY IN SOME ORDER DELIVERY DUE TO COVID-19 RESTRICTIONS. STAY SAFE!
NOW WE CAN SHIP WORLDWIDE! HOWEVER, THERE WILL BE A DELAY IN SOME ORDER DELIVERY DUE TO COVID-19 RESTRICTIONS. STAY SAFE!

FAQs

Ordering

  • How do I order?
    • Simply click the "Buy it Now" button, System will add the selected item to your cart. Then reaching to the checkout process ( you can edit your cart at cart page or icon anyway, Insert your shipping address and select the shipping methods. Finally, Complete your purchase and you'll receive an order confirm email.

  • I made a mistake on my order (address, size, etc)... can I change it?
    • If this happens to you, just email us at support@ultratrailnext.com as soon as you can and we MIGHT be able to care of it. However, we can't make any promises. All of our shirts are printed on demand so we start as quickly as we can after you order and it ships out as soon as it's finished. If your order has already been shipped, we can make a replacement once for you.
  • What payment methods do you accept?
    • We use the PayPal secure payment gateway. 

      ** You can also use the PayPal checkout to pay with the major credit card companies without having to log in to your account.

  • Are my payments secure?
    • Yes, it's 100% safe and secure checkout via world standard secure

Shipping

  • How much is shipping?
    • We ship worldwide. Shipping cost depending on locations and products.

  • Do you ship internationally?
    • We currently offer all international shipping. We can ship the goods for the USA, Canada, and Europe with insured Shipping with tracking number.
    • How do I track my package?
      • You can check on the status of your order at any time by going to the following the shipping confirmation email. You can also reach out to our customer support desk at support@ultratrailnext.com to ask questions anytime. 
    • I ordered 2+ items, but only received one... where's my order?
      • Since we print on demand and we have a large assortment of products not stocked in a house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. 

    We are accepting orders. However, there will be a delay in order delivery due to covid-19 restrictions. All orders will be delivered once restrictions are lifted. Stay safe!

    Update 5/29/2020 Announcement: Now we can ship worldwide! However, there will be a delay in order delivery due to covid-19 restrictions are lifted. All orders will be delivered in 3-5 weeks depending on the location.

    Estimated shipping time

    All orders are expertly packaged, prepared, and shipped within 2-3 business days* of ordering.

    United States  15-22 business days*
    Canada  15-30 business days*
    United Kingdoms  15-30 business days*
    Australia  15-30 business days*

    All orders are shipped with the tracking number so you can track it every step of the way! Occasionally, packages may be faced with delays beyond our control such as customs or postal delays.

    Delivery guarantee*

    All orders are shipped with the tracking number so you can track it every step of the way! Occasionally, packages may be faced with delays beyond our control such as customs or postal delays. We guarantee re-shipment if package are not delivery or stuck on transit over 20 days. *Due to covid-19 restrictions. The delivery guarantee has not available for the USA.

    Refund & replacement items

    • I still have not received my order. What should I do?
      • Please contact support at support@ultratrailnext.com We'll recheck your transit status again. If it lost or any kind of problem we'll resend a new one first. So if you still have not received it. We'll refund your money back.

    • My product has damage or received wrong items
      • Please contact support at support@ultratrailnext.comYou should send a photo of the wrong items or a damaged product to us. we will, as soon as possible, make a replacement for you and send a tracking number once when it was shipped.

    • Replacement or Refund for Unhappy items
      • Please contact support at support@ultratrailnext.com
      • You should send a photo of the wrong items or a damaged product to us. we will, as soon as possible, make a replacement for you and send a tracking number once when it was shipped.
      • For request a refund: Please contact support at support@ultratrailnext.com. Some orders need to return to our company and refund will complete within 3-5 days after we have received your product. 30 days money back guaranteed from purchased day according to our policy

    Returns and Refund

    Due to the pandemic, we are extending our return policy from 30 days to 90 days. If 90 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Return your item to

    Ultra Trail Next Warehouse
    Huangtingshuianxiaoqu, Lichengqu
    Putian, Fujian, China
    zip code 351100
    phone number +8615860021907

    (The shipment fee will be responsible by the customer.)
    Inform us of the post tracking no. After we received the shipment, we will transfer the full refunding (100%) to your bank account. 

    Half Refund (50%): For 50% refund, you can keep the items you already received. Please inform us as soon as possible for this matter. The process will take around 5 business days to transfer the money to your bank account. 


    Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    Additional non-returnable items:
    Gift cards.
    Downloadable software products.
    Some health and personal care items.

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted (if applicable).
    Book with obvious signs of use.
    CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition is damaged or missing parts for reasons not due to our error Any item that is returned more than 45 days after delivery.